FREQUENTLY ASKED.
Sizing, materials, drops, and everything in between. Still stuck? Email customerservice@rachol.com and we'll get back to you.
We offer shipping across the US and worldwide!
Once your order ships from our warehouse, you'll receive an email with a tracking link so you can follow it every step of the way! Please give us 5-7 days to process your order.
Email us right away at customerservice@rachol.com and we will do our very best to update it before it ships!
Most of our pieces are made with an intentionally relaxed, slightly oversized RACHOL fit. Comfy, flattering, and easy to style. We recommend ordering your usual size, and checking our size chart for any fit notes!
Our pieces are made from premium, natural fibers — machine wash cold with similar colors and use a mild detergent. Do not tumble dry; instead, hang or lay flat to dry. Slight shrinkage may occur after the first wash (our patterns are adjusted to account for this!)
Because every RACHOL piece is made in small batches and crafted with care, we’re not able to accept returns. This helps us reduce waste and stay true to our mission of creating thoughtful, sustainable fashion. We appreciate your understanding! If you need to exchange your piece, we are more than happy to help!
Each RACHOL hat is handwoven and completely one of a kind. Small variations make yours unique. Keep it dry and store it somewhere it won’t get crushed to help it keep its shape.
Still not finding it? Email us — we'll help.